Passengers take aim at Ryanair boarding pass ‘fee’ – TravelMole true

[bsa_pro_ad_space id=26]

Passengers take aim at Ryanair boarding pass ‘fee’

Thursday, 05 Dec, 2023 1

Ryanair is denying it is using a sneaky trick to charge customers for printing boarding passes.

Customers have been complaining that digital boarding passes were only available if they paid up to £21 to choose a seat allocation.

Passengers can select a randomly allocated seat but it will not give then a boarding pass, several customers posted online.

Instead, they have to queue for one at check-in.

The airline rejects the accusation it charges for boarding passes but hasn’t refuted what passengers have said in their complaints.

“All Ryanair passengers can pay for a reserved seat if they so wish or if passengers wish to avoid this seat fee, they can select a randomly allocated seat entirely free of charge,” a Ryanair spokesperson said.

Customer complaints have been flooding social media in the past few days.

One post on X said: “When and why did you start this carry on? I now have to QUEUE to collect my boarding pass at the airport?”

“I can’t believe your new policy of not allowing passengers to create a boarding pass unless they buy a seat, forcing them to join a check-in queue. Scandalous,” another said.

“The app said if I opted for a free random seat  I’d have to go to check-in to get a paper boarding pass, which I’ve never seen before,” passenger Neil Buckley told the BBC.

“If you wanted a digital boarding pass, it said you had to pay for a reserved seat. I was really annoyed.”

One passenger posted on social media that Ryanair staff said the new policy was for the last 20 passengers checking in for a flight.

They said the policy was quietly introduced in the past few days.

It comes as the government held a public consultation and looks at restricting drip pricing and improving price transparency.


Related News Stories :   Mobile safety alerts introduced by FCm     Thomas Cook flight crew vote for industrial action     Travelers seeking most stressed US city can find it in Chicago     Wizz Air expanding again at London Gatwick     Dominican Republic jet crash kills nine     Former Spirit Airlines CEO joins Canadian low cost startup NewLeaf  


TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

Most Read

Ras Al Khaimah’s Tourism Triumph: A Conversation with Lyad Rasbey, RAKTDA Vice President

Turks and Caicos Tourism Resilience: A Collaborative Approach

Marriott International’s Antoinette Van den Berg Highlights Diverse Portfolio and Optimistic Outlook

Exploring Chile’s Sustainable and Adventurous Charms with Cristóbal Benítez

Sabah’s Deputy Minister of Tourism Advocates Sustainable and Inclusive Tourism

Tad Pierson

Media Getaway 2024 Unveiled: A Conversation with Howard Salinger of the Travel Connection Group

Ajman’s Sustainable Initiatives and Unique Experiences: A Conversation with Hind Sultan Al Marzooqi

Cruise Saudi’s Ambitious Voyage: A Conversation with Mashoor Baeshen

Air Transat’s Sonia Kurek Unveils Growth and Sustainability Initiatives in Exclusive Interview

Capturing the Magic of Sable Island: Geordie Mott’s Picture Perfect Tours

Exploring Blue Diamond Resorts with Alejandro Rodriguez del Peon

Your region selection will be saved in your cookie for future visits. Please enable your cookie for so this dialog box will not come up again.

Our emails to you has bounced Or You can change your email from your profile Setting Section

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari