VisitBritain, the national tourist office for England, Scotland and Wales, will close its New York walk-in visitor center.  This year, 98% of VisitBritain’s global customer business was conducted online compared to 40% eight years ago.

Each month, nearly 250,000 visitors turn to the VisitBritain website to find everything from suggested itineraries to special discount packages at the country’s best hotels, restaurants and attractions. 

The tourist board’s online shop allows customers to purchase a variety of travel cards, attraction passes and event tickets.  The best selling product is the Oyster Card. The popular transport card enables visitors to travel within London based on the lowest fares, and VisitBritain’s online shop is one of the only places in the US to make a purchase.

VisitBritain Executive Vice President and Regional Director, Americas said: “VisitBritain prides itself on delivering high quality marketing and customer service in the U.S.  This change will enable us to focus more resources online, where the vast majority of our customers are and expand into new areas such as social media.”

Staff in both the New York and Los Angeles offices will continue to run its marketing programs as normal with the organization’s travel trade and media relations departments. Individuals requesting VisitBritain brochures and trip planners can place orders by email at travelinfo@visitbritain.org

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