Car hire firm warns customers of licence changes – TravelMole true

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Car hire firm warns customers of licence changes

Wednesday, 22 May, 2015 0

Affordable Car Hire is advising all customers hiring cars overseas to obtain a unique passcode from the DVLA before picking up rental vehicles this summer.

Without the code, it warns customers might not be able to hire a car after the paper part of the driver’s licence, which shows any penalties, becomes obsolete from next month.

Affordable said it had contacted over 500 of its car hire partners overseas to gauge what customers should do in the light of the DVLA’s announcement that the paper counterpart of the UK driving licence will be abolished.

"The company’s extensive research reveals that earlier press reports stating the change only affects car rental in the UK and Ireland is wrong," said the company. "As a result, Affordable is recommending that agents advise all customers hiring cars overseas to obtain the unique passcode from the DVLA website before collecting the car."

CEO of Affordable Car Hire, Angela Day added:  "It is extremely important for us that our trade partners are given the correct advice so our mutual customers can continue to receive an exemplary and problem free service when collecting their vehicles.

"Whilst the majority of our car hire partners have indicated a passcode is not required, some of them have advised that they will be asking UK customers to present the one off passcode on collection.

"Given that the overseas requirements are far from conclusive we strongly recommend that agents advise customers hiring cars overseas to obtain the passcode from the DVLA."

Affordable has set out guidelines for obtaining the passcode on the DVLA website – https://www.gov.uk/view-driving-licence.

The process, which involves inserting the driving licence number, NI number and postcode, can be completed on mobile phones and tablets overseas as well as in the UK. 

Once obtained the code lasts 72 hours, so those who are leaving home more than three days before picking up their hire car will have to obtain the code from overseas.

 

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Linsey McNeill

Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk



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